Terms & Condtions

CoffeeHub Terms of Use
    1. Introduction
    2. The CoffeeHub Service Provided by us
    3. Your Use of the CoffeeHub Service
    4. Content and Intellectual Property Rights
    5. Customer support, Information Questions and Complaints
    6. Problems and Disputes
    7. About these Terms

Welcome to CoffeeHub.io

CoffieHub Ltd. (“We”/ “Our”/ “CoffeeHub”) provides features and other products and services to you when you visit or shop at Coffeehub.io (the “website”). Please see our Privacy Notice and our Cookies Notice to understand how we collect and process your personal information. We provide our services and sell products to you subjects to the conditions set out on this page. 

Please read these conditions carefully before using CoffeeHub.io. By using this website you signify your agreement to be bound by these conditions. If you do not agree with all of these Terms and Conditions, then you are prohibited from using the Site and you must discontinue use immediately.
General:
From time to time we clarify our terms to make them easier to understand. We’re updating our terms today (October 20th, 2021) to ensure language is clear. We will alert you about any changes by updating the “Last updated” date of these Terms and Conditions, it is your responsibility to periodically review these to stay informed of updates. 
The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. 
Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. 
    1. Introduction

Please read these Terms of Use (these "Terms") carefully as they govern your use of (which includes access to) CoffeeHub's personalised services for your Taste Profile and other content, including all of our websites and software applications that incorporate or link to these Terms (collectively, the "CoffeeHub Service") and any coffee, videos, or other material that is made available through the CoffeeHub Service (the "Content").
Use of the CoffeeHub Service may be subject to additional terms and conditions presented by CoffeeHub, which are hereby incorporated by this reference into these Terms.
By signing up for, or otherwise using, the CoffeeHub Service, you agree to these Terms. If you do not agree to these Terms, then you must not use the CoffeeHub Service or access any Content.
Service Provider
These Terms are between you and CoffieHub Ltd., Celbridge, Kildare, Ireland.
Age and eligibility requirements
In order to use the CoffeeHub Service and access any Content, you need to (1) be 18 years of age (or the equivalent minimum age in your home country) or older, (2) have the power to enter a binding contract with us and not be barred from doing so under any applicable laws, and (3) reside in a country where the Service is available. You also promise that any registration information that you submit to CoffeeHub is true, accurate, and complete, and you agree to keep it that way at all times If you are a minor in your home country, you are not allowed to use our Service. 
The CoffeeHub Service Provided by Us

CoffeeHub Service Options
We provide numerous CoffeeHub Service options. Certain CoffeeHub Service options are provided free-of-charge, while other options require payment before they can be accessed (the "Paid Subscriptions"). We may also offer special promotional plans, memberships, or services, including offerings of third-party products and services. We are not responsible for the products and services provided by such third parties.
The Unlimited Service may not be available to all users. We will explain which services are available to you when you are signing up for the services. If you cancel your subscription to the Unlimited Service, or if your subscription to the Unlimited Service is interrupted (for example, if you change your payment details), you may not be able to re-subscribe for the Unlimited Service. Note that the Unlimited Service may be discontinued in the future, in which case you will no longer be charged for the Service.
Trials
From time to time, we or others on our behalf may offer trials on paid subscriptions for a specified period without payment or at a reduced rate (a “Trial”). By using the CoffeeHub Service via a Trial, you agree to the CoffeeHub Promotional Offer Terms:
1. Each Promotional Offer provides access to the CoffeeHub Service advertised:
A. at the price advertised (if any); and
B. for an initial introductory period as further described in section 4 of these terms, beginning the moment that you confirm your acceptance of the Promotional Offer advertised by submitting valid payment details that are accepted by CoffeeHub (the "Promotional Period"). 
By submitting your payment details, you (i) confirm your acceptance of the Promotional Offer advertised; (ii) accept and agree to these Promotional Offer Terms, including the relevant terms and conditions corresponding to the CoffeeHub Service advertised (as described above); and (iii) acknowledge and agree to the CoffeeHub Terms of Use. All information collected by CoffeeHub under any Promotional Offer will be processed and used in accordance with our Privacy Policy. Unless otherwise advertised, Promotional Offers do not permit or provide access to any third party goods or services.
    2. Eligibility.
In order to be eligible for a Promotional Offer, users must satisfy all of the following conditions (each an "Eligible User"):
A. Unless you are subscribing to a Promotional Offer that is advertised as available to past subscribers to a CoffeeHub Service, you must be a new subscriber to any and all forms of CoffeeHub Service or the Unlimited service (as defined in the Terms of Use) and not have subscribed to, or accepted a trial of, any other CoffeeHub Service at any time in the past.
B. If you are subscribing to a Promotional Offer that is advertised as available only to past subscribers to a CoffeeHub Service, you must have been a subscriber to the relevant CoffeeHub Service (as advertised) whose subscription expired before the date advertised.
C. Unless otherwise advertised, provide CoffeeHub with a valid and current payment method that is approved by CoffeeHub (prepaid cards and CoffeeHub gift cards are not valid forms of payment).
D. Unless otherwise advertised, provide the payment method above directly to CoffeeHub and not through a third party.
E. Additional eligibility requirements (if any) as advertised from time-to-time in connection with a Promotional Offer.
Eligible Users may accept a Promotional Offer once - previous users may not redeem the offer again.
    3. Availability.
A Promotional Offer must be accepted before the applicable expiration date advertised, if any. Except where prohibited by law, CoffeeHub reserves the right to modify, suspend or terminate a Promotional Offer at any time and for any reason, in which case we will not honour subsequent Promotional Offer enrolments.
    4. Duration and cancellation.
In the case of any Promotional Offer, the corresponding Promotional Period shall continue for the period as advertised, subject to section 3, above.
Unless you cancel a Promotional Offer before the end of the Promotional Period, you will automatically become a recurring subscriber to the type of CoffeeHub Service that you chose to sign up to under the Promotional Offer and the payment method you provided will automatically be charged the then-current price you have subscribed to. Any time-capped features of that CoffeeHub Service will be reduced by the length of the Promotional Period.
If you cancel a Promotional Offer during the Promotional Period, you will lose access to the CoffeeHub Service and your CoffeeHub account will switch to a CoffeeHub Free account at the end of the Promotional Period. To cancel, you must log into your CoffeeHub account and follow the prompts on the Account page and follow the instructions.
Third-Party Applications, Devices and Open Source Software
The CoffeeHub Service may be integrated with, or may otherwise interact with, third-party applications, websites, and services ("Third-Party Applications") and third-party personal computers, mobile handsets, tablets, wearable devices, speakers, and other devices ("Devices"). Your use of such Third-Party Applications and Devices may be subject to additional terms, conditions and policies provided to you by the applicable third party. CoffeeHub does not guarantee that Third-Party Applications and Devices will be compatible with the CoffeeHub Service.
Service Limitations and Modifications
We use reasonable care and skill to keep the CoffeeHub Service operational and to provide you with a personalised, enjoyable coffee experience. However, our service offerings and their availability may change from time to time and subject to applicable laws, without liability to you; for example:
    • The CoffeeHub Services may experience temporary interruptions due to technical difficulties, maintenance or testing, or updates, including those required to reflect changes in relevant laws and regulatory requirements.
    • We aim to evolve and improve our Services constantly, and we may modify, suspend, or stop (permanently or temporarily) providing all of part of the CoffeeHub Service (including particular functions, features, subscription plans and promotional offerings).
    • CoffeeHub has no obligation to provide any specific content through the CoffeeHub Service, and CoffeeHub or the applicable owners may remove particular coffees, videos, resources, and other Content without notice.
If you have prepaid fees directly to CoffeeHub for a Service that CoffeeHub discontinues prior to the end of your Pre-Paid Period (as that term is defined in the Payments and cancellations section below), CoffeeHub will refund you the balance to your account Credit after such discontinuation.
CoffeeHub has no liability to you, nor any obligation to provide a refund to you, in connection with internet or other service outages or failures that are caused by the actions of government authorities, other third parties or events beyond our control.
3. Your Use of the CoffeeHub Service
Creating a CoffeeHub account
You may need to create a CoffeeHub account to use all or part of the CoffeeHub Service. Your username and password are for your personal use only and should be kept confidential. You understand that you are responsible for all use (including any unauthorised use) of your username and password. Notify our Customer Service team immediately if your username or password is lost or stolen, or if you believe there has been unauthorised access to your account.
Your rights to use the CoffeeHub Service
Access to the CoffeeHub Services
Subject to your compliance with these Terms (including any other applicable terms and conditions), we grant to you limited, non-exclusive, revocable permission to make personal, non-commercial use of the CoffeeHub Service and the Content (collectively, "Access"). This Access shall remain in effect unless and until terminated by you or CoffeeHub. You agree that you will not redistribute or transfer the CoffeeHub Service or the Content.
The CoffeeHub software and the Content are not sold or transferred to you, and CoffeeHub and its partners retain ownership of all copies of the CoffeeHub software and Content even after installation on your Devices.
CoffeeHub's Proprietary Rights
The CoffeeHub Service and the Content are the property of CoffeeHub or CoffeeHub’s partners. All CoffeeHub trademarks, service marks, trade names, logos, domain names, and any other features of the CoffeeHub brand ("CoffeeHub Brand Features") are the sole property of CoffeeHub or its partners. These Terms do not grant you any rights to use any CoffeeHub Brand Features whether for commercial or non-commercial use.
You agree to abide by the CoffeeHub User Guidelines and not to use the CoffeeHub Service, the Content, or any part thereof in any manner not expressly permitted by these Terms.
Payments and cancellation
Billing
You may purchase a Paid Subscription directly from CoffeeHub or through a third party either by:
    • paying a subscription fee in advance on a monthly basis or some other recurring interval disclosed to you prior to your purchase; or
    • pre-payment giving you access to the CoffeeHub Service for a specific time period ("Pre-Paid Period").
    • paying with Credit from your existing CoffeeHub account.
Tax rates are calculated based on the information you provide and the applicable rate at the time of your monthly charge, please check the tax rate for coffee and shipping in your country of residence. Ireland’s tax rate for coffee is 0% and shipping is 23% as at the date of this document.
If you purchase access to a Paid Subscription through a third party, separate terms and conditions with such third party may apply to your use of the CoffeeHub Service in addition to these Terms. If you purchase a Paid Subscription using a code, gift card, pre-paid offer, or other offer provided or sold by or on behalf of CoffeeHub for access to a Paid Subscription ("Codes"), you hereby agree to the CoffeeHub Card Terms .
Price and tax changes
CoffeeHub may from time to time change the price for the Paid Subscriptions, including recurring subscription fees (usually depending on the coffee selected for you), the Pre-Paid Period (for periods not yet paid), or Codes (defined above), and will communicate any price changes to you in advance on reasonable notice. Price changes will take effect at the start of the next subscription period following the date of the price change. Subject to applicable law, by continuing to use the CoffeeHub Service after the price change takes effect, you will have accepted the new price. If you do not agree to a price change, you can reject the change by editing the selected coffee through your account, or unsubscribing from the applicable Paid Subscription prior to the price change going into effect (usually 5 days before the expected arrival of the coffee).
Tax rates are based on the rates applicable at the time of your subscription charge. These amounts can change over time with local tax requirements in your country, state, territory or even city. Any change in Tax rate will be automatically applied based on the account information you provide
Renewal and Cancellation
With the exception of Paid Subscriptions for a Pre-Paid Period, your payment to CoffeeHub or the third party through which you purchased the Subscription will automatically renew at the end of the applicable subscription period, unless you cancel or pause your Paid Subscription before the end of the then-current subscription period. Contact our Customer Support team on our Contact us, or visit our FAQ page, page for instructions on how to cancel. The cancellation will take effect the day after the last day of the current subscription period, and you will be downgraded to the free version of the CoffeeHub Service. We do not provide refunds or credits for any partial subscription periods, except as expressly stated in these Terms.
If you have purchased a Paid Subscription using a Code, your subscription will automatically terminate to a free account when there is an insufficient pre-paid balance to pay for your next order from the CoffeeHub Service.
Withdrawal right
If you sign up for a Trial, you agree that the withdrawal right for the Paid Subscription for which you are receiving a Trial it ends at the end of your scheduled frequency, which you set upon sign up to the trial. If you don't cancel the Paid Subscription before the Trial ends, you lose your right of withdrawal and authorise CoffeeHub to automatically charge you the agreed price each set period until you cancel the Paid Subscription. For trials less than fourteen (14) days, you expressly consent to us providing you with the paid service immediately after the end of your Trial and that from that point you lose your right of withdrawal.
You expressly consent to us providing you with the service immediately following your purchase, that you lose your right of withdrawal, and authorise CoffeeHub to charge you automatically each billing period until you cancel.
User Guidelines
We've established guidelines for using the CoffeeHub Service, to make sure the CoffeeHub Service stays enjoyable for everyone ("CoffeeHub User Guidelines"). In using the CoffeeHub Service, you must comply with the CoffeeHub User Guidelines, as well as all applicable laws, rules, and regulation, and respect the intellectual property, privacy, and other rights of third parties.
We may provide you areas on the Site to leave a review of CoffeeHubs products or services. When posting a review, we ask that you comply with the following criteria: 
(1) you should have first-hand experience with the products/services being reviewed; 
(2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hate language. Nor should they contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; 
(3) your reviews should not contain references to illegal activity; 
(4) you should not be affiliated with competitors if posting negative reviews; 
(5) you should not make any conclusions as to the legality of conduct; 
(6) you may not post any false or misleading statements; 
(7) you may not organise a campaign encouraging others to post reviews, whether positive or negative. 
We may accept, reject, or remove reviews in our sole discretion. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.
Above all we ask that you be sound and respectful. 
You must not use any CoffeeHub Service: (i) in any way that causes, or is likely to cause, any CoffeeHub Service, or any access to it to be interrupted, damaged or impaired in any way, or (ii) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or (iii) to cause annoyance, inconvenience or anxiety.
We reserve the right to refuse any CoffeeHub Services or terminate accounts if your behaviour gives justified reason to do so. This will in particular be the case if you are in breach of applicable laws, applicable contractual provisions, our guidelines or our policies, which are all accessible on the website. 
Card Terms
By using a CoffeeHub Gift Card, eGift Card you accept the following:
    • The CoffeeHub Terms of Use
    • The Card is redeemable for full price or standalone purchases. The Card balance will be added to you account upon setting on up and entering the Code.
    • The Card cannot be redeemed for cash or credit beyond the credit balance added to your account and it cannot be returned or resold (Expect where required by law).
    • In order to redeem the Card you must register for a CoffeeHub account. In Order to register for a CoffeeHub account you must comply with the applicable age requirements set out in our Terms. 
    • To redeem please enter your code at the checkout page or enter the code from within your account. 
    • The Card is a single-use card: the full face-value for a card is added to your account then after any purchases the required amount is deducted and the remainder balance will be left as credit to your account balance for future use.
    • CoffeeHub, its officers, shareholders, employees, agents, directors, subsidiaries, affiliates, successors, assigns, suppliers, and licensors are not responsible for any loss or damage resulting from lost, stolen, or fraudulently obtained Cards or their unauthorised use. However this will be dealt with on a case by case basis and if the card is unredeemed we will do our best to assist you.
    • The Card is provided by CoffieHub Ltd. Of Celbridge, Kildare, Ireland.
    • In the event of any inconsistency or conflict between these Card Terms and any terms and conditions printed on any Card, these Card Terms shall prevail.
    • For assistance and questions regarding Cards go to our FAQ page or Contact Us.
Prohibited Activities
You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us. 
As a user of the Site, you agree not to:
    1. systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
    2. make any unauthorised use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.
    3. use a buying agent or purchasing agent to make purchases on the Site.
    4. circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein.
    5. engage in unauthorised framing of or linking to the Site.
    6. trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive information such as user passwords or intellectual property violations;
    7. make improper use of our support services or submit false reports of abuse or misconduct.
    8. engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
    9. interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
    10. attempt to impersonate another user or person or use the username of another user.
    11. sell or otherwise transfer your profile.
    12. use any information obtained from the Site in order to harass, abuse, or harm another person.
    13. use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavour or commercial enterprise.
    14. decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
    15. attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.
    16. harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you.
    17. delete the copyright or other proprietary rights notice from any Content.
    18. copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
    19. upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.
    20. upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
    21. except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.
    22. disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
    23. use the Site in a manner inconsistent with any applicable laws or regulations.

Export control and sanctions
CoffeeHub's products may be subject to export and re-export control laws and regulations or similar laws applicable in other jurisdictions. You warrant that you are (1) not located in any country to which the European Union (E.U.) has embargoed goods or has otherwise applied any economic sanctions; and (2) not a denied party as specified in any applicable export or re-export laws or regulations or similar laws applicable in other jurisdictions or otherwise listed on any relevant government / E.U. list of prohibited or restricted parties.
You agree to comply with all applicable export and reexport control laws and regulations.
Specifically, you agree not to – directly or indirectly – use, sell, export, reexport, transfer, divert, release, or otherwise dispose of any products, software, or technology (including products derived from or based on such technology) received from CoffeeHub under these Terms to any destination, entity, or person or for any end-use prohibited by the E.U. or any other jurisdiction without obtaining any required prior authorisation from the competent government authorities as required by those laws and regulations.
Content and Intellectual Property Rights
Intellectual Property & Copyright
Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of local jurisdictions, foreign jurisdictions, and international conventions. 
The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms and Conditions, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.
You agree that at all times you will:
1.1   not to cause or permit anything which may damage or endanger our title or intellectual property or the title of any Third Party Owner whose work has been made available to us as is contained on the Site;
1.2   notify us of any suspected infringement of the intellectual property.
2   If you use our products or services in a way not allowed by this agreement we may take legal action anywhere in the World. If loss to us or any other person results from your wrongful action, you will be liable to pay.
3   If we terminate your account on your breach, you agree that you will:
3.1   immediately stop using any of our products or services;
3.2   destroy all copies of the Products or services in your possession or control;
3.3   destroy any work of yours derived from any of our products or services.
4   If we reasonably believe that you are using our products or services outside the scope of these terms and conditions, you agree to provide written confirmation of your compliance, in a form to be drawn by us.
User content
The content you post on the service
CoffeeHub users may post, upload, or otherwise contribute content to the CoffeeHub Service ("User Content"). For the avoidance of doubt, "User Content" includes all information, materials and other content that is added, created, uploaded, submitted, distributed, or posted to the CoffeeHub Service by users.
You are solely responsible for all User Content that you post.
You promise that, with respect to any User Content you post on CoffeeHub, (1) you own or have the right to post such User Content; (2) such User Content, or its use by CoffeeHub pursuant to the license granted below, does not: (i) violate these Terms, applicable law, or the intellectual property or other rights of any third party; or (ii) such User Content does not imply any affiliation with or endorsement of you or your User Content by CoffeeHub or any company, band, label, or other individual or entity without the prior express written consent from CoffeeHub or such individual or entity.
In posting or sharing User Content or other information on the CoffeeHub Service, please keep in mind that posting content and other information may be publicly accessible when posted to publicly accessible pages, on the CoffeeHub Service and across the web, so please use caution in posting or sharing on the CoffeeHub Service, and be mindful of your account settings. The majority of things posted are not publicly accessible, namely the information personalised to you through your members area, including “My Collection”, your ratings, settings, account information etc., see our privacy policy for more details. 

CoffeeHub is not responsible for what you or others post or share on the CoffeeHub Service.
Monitoring user content
CoffeeHub may, but has no obligation to, monitor or review User Content. CoffeeHub reserves the right to remove or disable access to any User Content for any or no reason. CoffeeHub may take these actions without prior notification to you.
Licenses that you grant us
User Content
Submissions & Contacting Us
You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site ("Submissions" / “Contact us”) provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, and entitled to unrestricted use of these Submissions for any lawful purpose, commercial or otherwise, without payment to you. 
You hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions. 
Your Device.
You also grant to us the right (1) to allow the CoffeeHub Service to use the processor, bandwidth, and storage hardware on your Device in order to facilitate the operation of the CoffeeHub Service, (2) to provide other information to you, and to allow our business partners to do the same, as permitted in accordance with the our Privacy policy.
Content experience
In any part of the CoffeeHub Service, the Content that you access, including its selection and placement, may be influenced by commercial considerations, including CoffeeHub’s agreements with third parties.
Some Content licensed by, provided to, created by, or otherwise made available by CoffeeHub (e.g., brew guides or interviews) may incorporate advertising, and CoffeeHub is not responsible for any such advertising.
Infringement claims
CoffeeHub respects the rights of intellectual property owners. If you believe that any Content infringes your copyright rights, please contact us. 
 
Customer Support, Information, Questions and Complaints
Customer Support, Information, Questions, Complaint
For General Queries please visit our FAQ section of the website.
For customer support with account- and payment-related questions ("Customer Support Queries"), please use Customer Support resources listed on the FAQ section of our website.
If you have any questions concerning the CoffeeHub Service or these Terms (including any additional CoffeeHub terms and conditions incorporated herein), please contact CoffeeHub Customer Service by visiting the Contact Us section of our website.
If you reside in the European Union, you can also file a complaint at the online platform for alternative dispute resolution (ODR-platform). You can find the ODR-platform through the following link: https://ec.europa.eu/consumers/odr.
Problems & Disputes
Products & Shipping
If there are any problems with the products please reach out directly and we will deal with it on a case by case basis. 
Shipping, if you are experiencing a delayed arrival of an order please allow an extra working day after the estimated arrival time quoted in your account queue and if it still has not arrived please reach out via our contact us page.
Suspending and terminating the CoffeeHub Services
These terms will continue to apply to you until terminated by either you or CoffeeHub. CoffeeHub may terminate these Terms (including any additional terms and conditions incorporated herein) or suspend your access to the CoffeeHub Service at any time if we believe you have breached any of these Terms, if we stop providing the CoffeeHub Service or any material component thereof on reasonable notice to you, or as we believe necessary to comply with applicable law. If you or CoffeeHub terminate these Terms, or if CoffeeHub suspends your access to the CoffeeHub Service, you agree that CoffeeHub shall, subject to applicable laws, have no liability or responsibility to you, and (except as expressly provided in these Terms) CoffeeHub will not refund any amounts that you have already paid. You may terminate these Terms at any time, in which case you may not continue accessing or using the CoffeeHub Service. To learn how to terminate your CoffeeHub account, please see the FAQ page.
Sections: Content and Intellectual Property Rights, Your Use of the CoffeeHub Service, The CoffeeHub Service Provided by Us, Problems and Disputes, About These Terms herein, as well as any other sections of these Terms that, either explicitly or by their nature, must remain in effect even after termination of these Terms, shall survive termination.
Warranty disclaimers
CoffeeHub will provide the CoffeeHub Service using reasonable care and skill and in accordance with any specification of the CoffeeHub Service provided by CoffeeHub, however, subject to that, the CoffeeHub Service is provided "as is" and "as available," without any warranties of any kind, whether express, implied, or statutory. Further, CoffeeHub and all owners of the content disclaim any express, implied, and statutory warranties regarding the content, including warranties of satisfactory quality, merchantability, fitness for a particular purpose, or non-infringement. Neither CoffeeHub nor any owner of content warrants that the CoffeeHub Service or content is free of malware or other harmful components. In addition, CoffeeHub makes no representation regarding, nor does it warrant or assume any responsibility for, any third-party applications (or the content thereof), user content, devices or any product or service advertised, promoted or offered by a third party on or through the CoffeeHub Service or any hyperlinked website, and CoffeeHub is not responsible for any transactions between you and any third-party providers of the foregoing. No advice or information whether oral or in writing obtained by you from CoffeeHub shall create any warranty on behalf of CoffeeHub. This section applies to the fullest extent permitted by applicable law.
Some jurisdictions do not allow the exclusion of implied warranties or limitations on applicable statutory rights of a consumer, so the exclusion and limitations in this section may not apply to you and nothing will affect your statutory rights.
Limitation of Liability and Time for Filing a Claim
Subject to applicable law, you agree that your sole and exclusive remedy for any problems or dissatisfaction with the CoffeeHub Service is to uninstall any terminate any CoffeeHub software or accounts, and to stop using the CoffeeHub Service. You agree that CoffeeHub has no obligation or liability arising from or related to third-party applications or the content thereof made available through or in connection with the CoffeeHub Service, and while your relationship with such third-party applications may be governed by separate agreements with such third parties, your sole and exclusive remedy, as with respect to CoffeeHub, for any problems or dissatisfaction with any third-party applications or the content thereof, is to uninstall or stop using such third-party applications.
In no event will CoffeeHub, its officers, shareholders, employees, agents, directors, subsidiaries, affiliates, successors, assigns, suppliers, partners or licensors be liable for (1) any indirect, special, incidental, punitive, exemplary, or consequential damages; (2) any loss of use, data, business, or profits (whether direct or indirect), in all cases arising out of the use of or inability to use the CoffeeHub Service, devices, third-party applications, or third-party application content; or (3) aggregate liability for all claims relating to the CoffeeHub Service, third-party applications, or third-party application content more than the greater of (a) the amounts paid by you to CoffeeHub during the twelve months prior to the first claim; or (b) €20.00. Any liability we do have for losses you suffer is strictly limited to losses that were reasonably foreseeable.
For clarification, these terms do not limit CoffeeHub's liability for fraud, fraudulent misrepresentation, death or personal injury to the extent that applicable law would prohibit such a limitation and for any other liability that, by applicable law, may not be limited or excluded.
Except where such restriction is prohibited under applicable law, any claim arising under these terms must be commenced (by filing a demand for arbitration or filing an individual action under the arbitration agreement below) within one (1) year after the date the party asserting the claim first knows or reasonably should know of the act, omission, or default giving rise to the claim; and there shall be no right to any remedy for any claim not asserted within that time period.
Third Party Rights
Other than as set out in this section, these Terms are not intended to grant rights to anyone except you and CoffeeHub, and in no event shall these Terms create any third-party beneficiary rights.
The Site will contain some links, primarily to other websites including articles, educational resources, other coffee companies. These are provided for you convenience only.
We have not reviewed each third-party website and have no responsibility for such third-party websites or their content. We do not endorse the third-party websites or make representations about them or any material contained in them. If you choose to access a third-party website linked to from this Website, it is at your own risk. We will not be liable for any loss or damage that may arise from your use of them.
If you would like to link this Site you may only do so on the basis that you link but do not replicate any page on this Site, and are subject to the following conditions;
    1. You do not misrepresent your relationship with us or present any false information about us.
    2.  You do not imply that we are endorsing any services or products unless it has been specifically agreed in writing by us.
    3. You own the website that you are linking from
    4. Your website does not contain content that is offensive, controversial, infringes and intellectual property rights or their rights of any other person or does not comply in any way with the laws of the Republic of Ireland.
If you choose to link to our website in breach of the above you shall fully indemnify us for any loss or damage suffered as a result of your actions.
Indemnification
You agree to indemnify and hold CoffeeHub harmless from and against any reasonably foreseeable direct losses, damages, and reasonable expenses (including reasonable attorney fees and costs) suffered or incurred by CoffeeHub arising out of or related to: (1) your breach of any of these Terms (including any additional CoffeeHub terms and conditions incorporated herein); (2) any User Content you post or otherwise contribute; (3) any activity in which you engage on or through the CoffeeHub Service; and (4) your violation of any law or the rights of a third party.
Governing Jurisdiction
These Terms shall be governed by and construed in accordance with Irish law. Any dispute(s) arising in connection with these Terms are subject to the exclusive jurisdiction of the courts of the Republic of Ireland.

About these terms
Under applicable law, you may have certain rights that can't be limited by a contract. These terms are in no way intended to restrict those rights.
Entire Agreement
Other than as stated in this section or as explicitly agreed upon in writing between you and CoffeeHub, these Terms constitute all the terms and conditions agreed upon between you and CoffeeHub and supersede any prior agreements in relation to the subject matter of these Terms, whether written or oral. Other terms and conditions governing use of CoffeeHub Service are incorporated herein by references, including the privacy policy and cookie policy.
Severability and Waiver
Unless as otherwise stated in these Terms, should any provision of these Terms be held invalid or unenforceable for any reason or to any extent, the remaining provisions of these Terms will not be affected, and the application of that provision shall be enforced to the extent permitted by law.
Any failure by CoffeeHub or any third-party beneficiary to enforce these Terms or any provision thereof shall not waive CoffeeHub's or the applicable third-party beneficiary's right to do so.
Assignment
CoffeeHub may assign any or all of these Terms, and may assign or delegate, in whole or in part, any of its rights or obligations under these Terms. You may not assign these Terms, in whole or in part, nor transfer or sub-license your rights under these Terms, to any third party.
 
The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to register for the Site.