Hello, how can we help?

Your first charge is taken from your card from then it will default to be taken out of your credit balance within your account, if you have topped it up. If you haven't, or don’t have enough, the amount will be charged to your card. Our estimated shipping accounts for weekends, roaster schedules, holidays, and the number of days we expect for shipping. As a result, the order is processed roughly five days before you expect it to be delivered.

Yes, you can edit your shipping address easily, just log into your account and go to the settings tab and update your new address.

Your payment is taken five working days before you expect to receive your coffee. If your account balance is too low, and payment is declined, this order will go on hold and retry in 48 hours. We will reach out to notify you that your roaster is awaiting your payment for their fantastic craft.

We account for weekends, roaster schedules, holidays, and the number of days we expect shipping to take. As a result, the timing of shipping and billing may slightly vary from your chosen frequency but usually arrives a day before or after your requested date. If you have any coffee that has not arrived 48 hours after the expected arrival time, please contact us: from the contact us page or email hello@coffeehub.io

We know that your needs and lifestyle changes, we’ve made it easy to increase or decrease the shipments of coffee. Just log into your account and under settings you can edit your order frequency to meet your needs.