Hello, how can we help?
If you don't like your coffee, rate it, or just get in touch and we will reach out to help. Our mission is to help you get great coffee and your feedback will help it happen.
Coffee is highly seasonal and from time-to-time orders in your coffee queue may go out of stock before your order is placed. Your coffee queue will automatically update based on taste profile. If you believe your most recent order isn’t the coffee you were expecting and was placed in error, please let us know! See the contact page or email firstname.lastname@example.org.
You will be able to see your coffee estimated arrival date from the Coffee Queue tab of your Account. Our couriers are swift with their deliveries, however if there is still no sign of your coffee after 48 hours of the expected arrival date. Please contact us: from the contact us page or email email@example.com
Your ratings help us find better coffee for you and improve the accuracy of your Taste Profile. You can enter the Basic, Basic+ or Advanced review, whichever you feel comfortable with. We’ve made a quick tutorial to help you get better coffee even sooner. It will be emailed to you shortly after your first coffee
We have built in flexibility for you, our goal with this is to make coffee pricing as simple and consistent as possible. With X number of different coffees and a large amount of different price points, the best way to serve you was to group these into three groups. Basic tier: €10, Deluxe Tier: €12 Exclusive Tier: Starting from €12.50+ Manual adjustment: Set the price range you want to spend. Shipping Prices: All subscriptions under €30 have a €4.50 shipping cost, all subscriptions over €30 have a shipping €2.50 shipping cost.
Once coffee is ground it slowly begins to lose some of its aromatic qualities that can contribute to the flavour as the gas releases. If you order ground coffee, we recommend you consume it with 21 days for the best taste, you can still drink it after this time but we suggest you don’t review it after 21 days. Our top tips on grinders: If coffee is not ground evenly and to the proper grind setting using a burr grinder, it is more likely to end up in an uneven extraction and your coffee may ultimately taste bitter or sour. Not everyone owns or has access to a burr grinder and therefore can compromise the quality of coffee using a more cost-effective blade grinder, we do not recommend using them. By grinding coffee to its optimal grind setting using a commercial or high-quality burr grinder at each of our partners roasteries, we believe will results in better tasting coffee in the end.
We’ve listened to customer feedback, and we have added a credit function. You can top-up on payday or when you need and earn bonus credit by doing so. We’ll be adding auto-refill as one of our next features. By selecting the amount you’d like to preload on your account. We’ll automatically reload your account with that amount when your balance drops below €20 so you never have to worry about it.